Refund policy
RETURN & REFUND POLICY
Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change-of-mind purchases.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at shopnursejones@gmail.com within 30 days of delivery.
Please include your order number, a description of the issue, and clear photos showing the problem. We will review your request and, when eligible, arrange an appropriate resolution, such as a replacement or refund.
Please do not send an item back unless we provide you with return instructions.
Wrong Size, Color, or Change of Mind
Since our products are made to order, we generally cannot offer returns, refunds, or exchanges when a customer orders the wrong size or color or simply changes their mind. Please review product descriptions and sizing information carefully before placing your order.
Cancellations and Order Changes
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be canceled or changed once submitted. Contact us as soon as possible at shopnursejones@gmail.com, and we will let you know whether a change or cancellation is still possible.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
European Union Orders
Customers in the European Union may have additional cancellation or return rights under applicable consumer-protection laws. Nothing in this policy is intended to limit rights that cannot legally be excluded.
Questions
If you have questions about an order, return, replacement, or refund, contact us at: